— Mark Paxson
My journey through new publishing platforms has produced a winner. To recap … I’ve used KDP (and the old CreateSpace) for everything I’ve published until now. But I wanted to give expanded distribution a try and get away from Amazon’s dominance.
Because Draft2Digital (D2D) is completely free to set up, while IngramSpark (IS) charges a fee for set up (unless they’re running a special, which they are this summer), I started with D2D. The e-book set up went remarkably easy, but it does over at KDP as well. For whatever reason, it is easy to accept a Word version of a manuscript, a PDF for the cover, and produce an e-book.
The advantage of D2D over Smashwords, is that D2D does all of the necessary formatting to be able to publish it in all of the different e-book formats. Just upload a Word document and it’s basically done. My e-book is now available on seven different e-book platforms with three more to come.
Which brings me to the paperback. Just as with KDP, it simply is not as easy to upload a manuscript and get to a suitable document for either D2D or IS.
When I went to the print book page for my book, D2D disclosed that their print book platform is in beta and that you have to send an email asking to be included. I’m not thrilled with a beta project, but sent the email anyway.
While waiting for a response, I started the paperback process over at IS. I did all the account set up stuff and arrived at a page that said my account setup was 100% complete and I could start the book process. So, I did, but it wouldn’t let me upload anything because my account set-up wasn’t complete! I tried it a couple of times without success so I sent an email to customer service. They responded and asked if I was sure the account setup page said 100% complete. I assured them it did and was told my issue required a higher level of customer support. So, I waited.
While I waited I got the email from D2D that I could do my paperback there. Ignoring my qualms about the beta aspect of it, I went over to D2D and started their process. I was able to get to the point of uploading the interior. And well…
D2D allows you to upload in several different formats. I started with Word. When I was able to review it on their digital viewer, there were a number of problems, including the page numbering was screwed up and they had monkeyed with the paging of the front matter, leaving the first page of the story on the left-hand page. There are some editing tools they have to address these kinds of problems, but none of those tools worked to change anything.
I tried uploading the PDF instead, thinking that a PDF is pretty much frozen in place, so the issues that cropped up with the Word version shouldn’t be there. Nope. Exact same issues.
So … another email to customer service with D2D.
And I waited. I sent an email to IS asking when I would hear something. I got no response for four days. Meanwhile, D2D got back to me and encouraged me to try the editing tools, which I already had tried. And while I waited, I finally heard back from IS that my account issue had been resolved.
So … with D2D blocked, I went back to IS. I uploaded the interior. I got an error message that there were embedded fonts that needed to be unembedded. I have no idea how to do that, even looking at Google. I sent it to my sister who unembedded them. I uploaded it again and got an error message that all fonts have to be embedded. Sigh. I mean, really … sighin’ sigh.
Back to D2D … I had an two day conversation with several writers on Twitter. Each of whom have used D2D and/or IS. Yesterday, I decided to strip out all of the page and section breaks from the Word document and put them back in only where they were really needed. I converted that new version to PDF and uploaded to D2D and … bingo!!! It went through. The page numbering is correct. The first page of the story is on the righthand page.
But now I needed my cover re-sized. I just got that new cover and uploaded it today. Everything was accepted and the proof copy is on its way to me.
Why does this have to be so hard? What publishing horror stories do you have? What do you do to try to avoid this pitfalls?
Oh, and one other thing. At the same price point, my royalty on the paperback from D2D is $1.00 more than from IS.

